Here's the thing Phoenix, the game is very obsolete compared to Maple Story.
The beginning, with all the intro with the story is a very nice addition to the bells and whistle of the game, especially with customizing your looks (yay, no more hair, eye and skin coupons!). But here's the main problem: Do you expect players to really talk to the NPCs to figure out how to play the game? It's a chore.
More importantly, going to town, I did not know what to do after that. Leveling up, where were the stats you had to raise? And one big issue that I had that just ticked me off, and I don't know about you guys, was running while trying to grab & climb a rope.
In all honesty, with the new patches, Maple Story did a way better job with helping newbies and new characters in the beginning of the game.