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Thread: What happens if you complain about a FedEx driver to FedEx?

  1. #1

    Default What happens if you complain about a FedEx driver to FedEx?

    Drivers are actually subcontractors; what the customer service reps aren’t telling you is that Fedex is actually powerless to discipline a driver, but we can and will come down on the contractors they work for. If the contractor gets enough delivery failures and complaints, they lose their contract. The best thing you can do is actually to figure out which local contractor your driver works for and go directly to them, or get in contact with your local Fedex station’s P&D manager and get them to box the contractor’s ears; I was able to personally fix a delivery issue for a friend in the latter way. If you contact Fedex customer service, we will investigate, but we can’t actually do much at all to the driver, as it’s up to the contractor to issue discipline.

  2. #2
    Jr. Necki
    Join Date
    Dec 2021
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